Voice Analytics

cloudpoint

Features

Why Voice Analytics?

Increase Customer Retention

Boost Sales Conversion Rate

Sentiment Analysis to Improve Customer Experience

Keyword Detection

Assisted Agent Feedback & Training

Call Quality Monitoring

Vernacular Language Supported

SLA Performance Monitoring

cloudpoint

How it works

Gain Deeper Insights

We provide intelligent voice recognition interface for Indian languages

VOICE ANALYTICS ENGINE

Agents
Customers
Analyse upto 100% Calls
Sentiments

Positive, negative, neutral

Emotions

Happy, uncertain, disappointed, displeased

Keywords

Protocols, products, critical words

Speech Styles

Articulation, intotnation, pitch, speed, overlap

Productivity

Speech,
hold,
dead air

Contact Center

KPI’s

Connect with us for Demo!