Security, redundancy, and availability are a top priority for Cloudpoint. Our applications are housed on Azure and safeguarded by enterprise-level security protocols. We also follow GDPR regulations.

You receive a multi-tiered governance structure: a Dedicated Account Manager for day-to-day operations and a director-level Executive for strategic oversight and quarterly business reviews. Performance reviews, driven by the data from our 360-Degree Command Centre, are held daily/weekly/monthly to review KPIs and align strategy.

Yes. Our team has deep knowledge across various industries, including those detailed in our Case Studies section (e.g., B2B SaaS, OTT Player, Consumer Appliances). We customize the application of our tools, like the compliance monitoring feature in CloudInsights, to meet your sector-specific needs.

We prioritize employee experience. Our retention strategy is twofold: 1) Professional Growth: Using CloudLMS for continuous upskilling, career pathing, and language assessment. 2) Agent Empowerment: Tools like CloudAssist instantly provide correct information, reducing agent friction and stress, leading to a better, more fulfilling job role, and resulting in lower attrition than the industry average.

Our streamlined process allows for rapid staffing. Onboarding is accelerated using CloudLMS to deliver tailored, product-specific training modules, and CloudAssist ensures new agents have immediate access to your entire knowledge base. This significantly reduces time-to-productivity compared to traditional methods.

CloudInsight is a SaaS product powered by advanced LLM modules designed for sentiment and intent monitoring, compliance monitoring, and fraud detection at Contact Centres.​ CloudInsights can also be used for Transcription, accurate and unbiased language proficiency assessment and much more. It supports +90 languages in MP3, MP4, MPEG, MPGA, M4A, WAV, and WEBM format.

CloudLMS is a learning management system tailored for contact centres, focusing on agent onboarding, training, and continuous skill improvement​.

CloudQMS is a call centre quality management application designed to optimize quality assurance (QA) processes. It provides customizable evaluation forms, objective performance scoring, comprehensive analytics, and constructive feedback mechanisms. This tool is aimed at improving agent performance, customer satisfaction, and overall call centre efficiency.

CloudServiceDesk is a cloud-based ticketing platform designed to streamline customer support through centralized task management, real-time monitoring, and seamless collaboration of tickets created for geographically dispersed teams. It includes features like bulk task uploads, efficient task closure, and a comprehensive dashboard for managing ongoing activities.

CloudAssist, an AI assistant is a powerful tool that leverages Large Language Models (LLMs) to enhance the efficiency and effectiveness of a helpdesk or customer support system. It helps executives to fetch the right answer from various company resources like Websites, Word Documents, PowerPoint presentations, CSV files, PDFs, YouTube videos, Excel Sheets etc. and answer customer queries in a right and quicker manner.

Customers can subscribe for Sentiment and intent classification services. Cloudpoint with its AI-based algorithms can analyse and extract valuable insights from audio recordings or written correspondence with customers. This helps industries not only in identifying fraudulent activities or monitoring compliance with industry regulations and internal policies but also to understand and improve interactions, and customer experiences, identify patterns and trends in customer interactions, allowing businesses to make data-driven decisions to enhance the overall customer experience.

Businesses can use voice analytics to identify trends and patterns over time, providing valuable insights into customer behaviour, preferences, and emerging issues. Organizations can improve operational efficiency, allowing them to allocate resources more effectively and respond to customer needs promptly.

For our SaaS products subscribers have the option to pay in any of 23+ Global Currencies, Google Pay or Apple Pay with flexible Subscription options of Monthly or pay Yearly. Our payment gate is Compliant with PCI DSS, PSD2, and GDPR/CCPA standards and monitors fraudulent transactions, manages chargebacks, & adheres to all current and evolving regulations. It supports VAT-enabled digital invoicing.

You, the client, retain full ownership of all your customer interaction data. The custom insights and data mart created by CloudInsights are shared with and controlled by you. Cloudpoint owns the underlying SaaS platforms (CloudAssist, CloudQMS, etc.), which are used to service your contract.

Our model is designed to be highly competitive. For BPO clients, the licensing fee for our core SaaS tools (CloudQMS, CloudLMS, CloudAssist) can be bundled or integrated into the per-FTE rate, ensuring a simplified, all-inclusive cost structure that delivers greater value than paying for separate licenses.