Your customer doesn’t care how much you know until they know how much you care.
“Big data”, “Data Analytics”, “Machine Learning”, and “Data Lakes” are some terms which have become buzz words in the area of understanding customers.
Most companies today are sitting on huge volumes of data; the problem is that it is resident in discrete data bases which necessarily don’t talk to each other. And yet the customer is thinking that I have already spoken to an engineer during the home visit so the company is aware of my problem and should do something about it.
In most cases, that information will never get captured and it is the beginning of the journey of customer who churns. Only you will realise it after he has churned. And it is common knowledge that the cost of win-back is too high especially if you are operating in a highly competitive world.
At Cloudpoint we would help you look at your different discrete databases, bring them to a common data lake, draw insights, recommend actionable campaigns and finally execute the campaign with measurable results. One can possibly say that drawing customer insights is as much an art as it is a science.
Reach out to us and our experts would love to chat with you.
We help organisations publish rich and interactive dashboards, and decipher meaningful actionable insights. We automate the entire process from data to visualization and enable quick access at your fingertips
We leverage upon advanced analytics engine capabilities backed by machine learning algorithms to deliver a holistic predictive & prescriptive analytics solutions. Be it predicting sales forecast or propensity to churn, we do it all in tailor-made fashion
We create rich user profiles and rely upon deep analysis techniques like Funnels for user drop off analysis, Retention Cohorts for winback analysis and Attribution to optimise your campaign spend across channels. We also closely monitor uninstalls, device crossovers and heatmaps for a holistic and unified analytical experience
We make devices & applications voice interactive with natural language understanding capability. You may search for services, control your devices, build super responsive customer care and much more with our multi-lingual voice analytics platform. Convert text to speech in real time to get human like output using advanced deep learning technology. Build speech enabled-applications that talk.
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
This is the universal truth in customer support and it is the speed of response that defines a brand. We at Cloudpoint understand this, based on our deep domain knowledge in this area. We will walk with you in the journey to add value to your customer support experience.
Indian consumers expect that irrespective of the price point for the product, they want fast service and their opinion of the brand takes a dive southwards with every passing hour and missed commitments. It is our experience that when the customer support engineer defaults in reaching at the scheduled time it leads to heartburn and irritation.
This is exaggerated in metro cities wherein consumers are invariably working and take time off from their busy schedules to wait for the technician to arrive or in far flung areas where the delays lead them to believe that the brand is cheating them of their right to service.
We at Cloudpoint offer insightful solutions ranging from process improvements, to productivity audits to revenue loss prevention to automation and finally Feet on Street. And finally, we need everyone in the organisation to truly believe in this quote from a time long before customer service became a buzz word.amicu
A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it.
Empower your customers. We will build a seamless and connected self-help platform leveraging multiple platforms be it website, app, SMS, IVR or social media. Our USP is to understand anything and everything, not only keywords backed by text analytics engine.
We will approach your FoS need with an experience of managing 5 million+ field visits year-on-year and a robust backend technology which enables real time tracking and analytical allocation.
Smart technologically connected platform to enable validation of individuals basis multiple databases including Aadhar database. We possess hands on experience of managing more than 15 million KYC and have built a robust solution to manage even non-Aadhar and non-digital KYC. Just spell your requirements and we will be ready to generate Customer Acquisition Form for you.
With our technology backed and connected solution, we can offer an omni-channel support platform wherein users can reach out for assistance via call, IVR, SMS, email, website, mobile app, social media, etc.
You never get a second chance to make a first impression.
At Cloudpoint no business is too small or too big. We have a strong technology backend to support business use cases. If it is not something we already have then we will build it for you.
We have presence across West, South and North India and soon East will also be covered, we manage both domestic and international processes. We possess rich experience in inbound, outbound, social monitoring, email and chat.
We will engage with you to understand all nuances of your process and give you a solution which is optimized for your requirements. Ability for a quick go live or a rapid ramp up
We will approach your BPO need with our prior experience of managing more than 120 million outbound calls and 80 million inbound calls year-on-year. We can bundle the BPO offering with analytics, multi-channel communication and consultancy to offer a holistic and path-breaking solution
We offer a tailor made best in class solution to manage all your learning & knowledge database management needs. Our solution will be a non-siloed approach and auto classification of information is powered by text analytics algorithm. Quick and relevant information retrieval is the key.
We will connect the dots, add missing dots and remove the unwanted dots to build a seamless, robust and automated process. We will build the dots by leveraging upon our vast experience of scripting and managing thousands of processes
Display your collections from every angle, and get your customers to buy right away with our catalogue building service. Articles, photos, galleries, playable videos, calls-to-action, and more we will do it all for you.
There was a time when nails were high-tech. There was a time when people had to be told how to use a telephone. Technology is just a tool. People use tools to improve their lives.
To reach out to the consumer you need to plan your strategy well, else he or she won’t pick up your call. One needs to understand the time and day of the week when he is most open to receiving a call. Or is it an IVR outcall with the relevant information the consumer is most comfortable. Additional options are SMS, Missed Call, email & In App notifications.
The dialler technology has become very sophisticated. We at Cloudpoint can help you plan and execute your campaigns in the most optimal and effective manner.
You can reach us through our website, email, miss call, SMS or you can call us. We promise you that a human person will be there to receive your call during office hours.
We have the ground experience of handling volume of more than 700 million SMS’s annually. This has made our solution robust, reliable and scalable. Our strength is the key differentiator, Analytics.
You must have heard a machine reading out a message umpteen times but have you ever conversed with a smart robo which understands what you are speaking with the aid of speech-to-text engine and responds with a relevant answer. Have you ever experienced that you get a robo call only during your break time and you wonder how? it’s not astrology rather analytics which builds your preference profile to target you at the right time
Too lazy to type out SMS keyword, we have an alternative, missed call service. It can be stitched to server via API call to trigger relevant action, an auto reply sms can be delivered, next best action email can be triggered or it can be patched for a call or a robo call
We conceptualise exceptional user engagement driven by intelligent analytics. User profiling is the key to effective segmentation and personalisation, pushing the right message to the right customer via right medium be it App notification, In-app notification or Web notification.
My greatest strength as a consultant is to be ignorant and ask a few questions.
We will understand your processes, systems, people, customers and have a look at your competitors to get better insights into your business. Once this is done we can engage at multiple levels depending upon what works for your organization through a proper value stream analysis.
We possess rich experience of more than 5 decades of setting up and running customer facing business in Pay TV, consumer durables, IT, ITES, VoIP and retail. Consulting projects will be driven by our deep domain knowledge with proven ability to excel in strategy, technology and operations
We are masters in executing exceptional user engagement techniques. Our success mantra is ‘Right offer to right customer at right place during right time through right medium’
When data turns into insight, the outcome is spectacular. We are experts in forensic business research analysis to unravel the hidden information
Our understanding of business processes through a structured process enables us to recommend improvements in processes, identify gaps and plug revenue leakage scenarios.
Be yourself; everyone else is already taken.
There was a time when people got angry if one looked into your diary. It was purely personal, but today you get angry if someone does not like your post or react to it. Every mundane detail of your life is made available to the public at large.
Against this background, it has become extremely necessary to be aware what consumers are saying about your brand and how soon you respond in a manner which is seen as empathizing with the consumer. It is obvious that you cannot be reactive all the time. You need to reach out proactively through various mediums at the most appropriate time.
We provide 360-degree social media help desk for your brand.
The services will be delivered and customized basis your need for an 8 hours, 16 hours or 24 hours operation 7 days a week.
If reaching out to the right customer through the right medium is a challenge then we are here to make it simple for you. With our scientifically built decision making and Omni channel allocation engine, we will reach out to your customers or prospects through the medium which is right for a particular user basis his behavioural trends and preferences. This approach is followed by triggered messages to surpass the user engagement experience
Ever wondered how to connect campaigns in silo, we offer an integrated and unified marketing strategy which starts with user profiling and culminates with a contextual omni-channel communication. Consider for an instance if a customer browses through certain product on the website, then the product will start following the customer wherever he goes be it social media, mail inbox, app notification and so on.
We offer 24*7 social media monitoring command centre operation. With the capability of sniffing mentions from social media, message boards, blogs, complaint sites, app/play store and responding in real time backed by prescriptive analytics makes us unique and different.
Personalization is the ingredient to make the marketing dish taste sweeter. With our indigenous analytical engine and customer profiling database we can plan a contextual marketing journey for the customer - ‘Right offer to the right customer at the right place during right time through the right medium’.
A year spent in artificial intelligence is enough to make one believe in God.
The pace with which new tech in areas of NLP, BOTS, Deep Learning, Neural networks, AI or as some say Machine Learning is moving is simply too fast for the average mind to comprehend.
What was impossible a few years back is par for the course today. But the trick is not to teach a computer what to do but how to do it.
And a wide variety of use cases are driving this change but essentially in two main areas:
Some more specific use cases would be resolving users technology problems, reducing production management work by automating it, anticipating future customer orders and presenting offers accordingly, monitoring social media comments to determine overall brand affinity, automated call distribution, sales force automation, photo tagging, loan approvals, speech recognition, language translations.
You may end up talking to our Bot before it decides to schedule a meeting with us…
Neo: “I thought it wasn’t real. ”
Morpheus: “Your mind makes it real.”
Will one be able to replicate a mind in something the jury is still out on?
There are two trending buzzwords – connected and cloud. We possess the expertise to build your connected world over cloud and leverage upon analytics to build a breath-taking solution
Experience the power of smart enterprise chatbot and reinvent your business. Be it a sales bot, service bot or an HR bot, we do it all this and much more. Visualize the possibilities smart chatbots will bring to your customers and your employees with us.
Terms of Service
These Terms of Service are effective as of 23rd July, 2018. THESE TERMS OF SERVICE (“TERMS”) GOVERN YOUR USE OF OUR SERVICE. IF YOU REGISTER FOR A FREE TRIAL OF OUR SERVICE, THESE TERMS WILL ALSO GOVERN THAT FREE TRIAL.
1. Acceptance of Terms
A. Cloudpoint Technologies. (“Cloudpoint Technologies”, “We” or “Our”) provides its Service (as defined below) to You through its web site located at www.cloudpoint.co.in (the “Site”), subject to these Terms.
B. By accepting the Terms, or by accessing or using the Service or Site, You represent and acknowledge that You have read, understood, and agree to be bound by these Terms, and that the information You provide in registering to the Service is accurate, complete, and is Yours or within Your right to use. If You are entering into these Terms on behalf of a company or another legal entity, You represent that You have the authority to bind such entity and its affiliates to these Terms, in which case the terms “You,” “Your” or related capitalized terms herein shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these Terms, You must not accept these Terms and may not use the Service.
C. You acknowledge that these Terms constitute a contract between You and Cloudpoint Technologies, even though it is electronic and is not physically signed by You and Cloudpoint Technologies. You further acknowledge that these Terms govern Your use of the Service and, except for written addendums signed by the parties that specifically modify these Terms, these Terms supersede any other agreements between You and Cloudpoint Technologies.
2. Availability of the Site
You acknowledge that there may be interruptions in service or events that are beyond our control. While we use reasonable efforts to keep the Site accessible, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control, Site access may be interrupted, suspended or terminated. You further understand that there may be interruptions in service or events on third-party sites, including, but not limited to, Facebook, Twitter, etc., that will affect your use of the Service (defined below) and that are beyond our control to prevent or correct. Interruptions in the Service that are beyond our control shall not serve as a basis to terminate your subscription or demand a full or partial refund of any prepaid fees.
3. Description of Service
A. The “Service” includes (a) the Site, (b) the Cloudpoint Technologies Mobile Applications, and (c) the other services provided to You through the Site based on the plan purchased, including all software, data, text, images, sounds, videos, and other content made available through the Site (collectively, “Content”). Any new features added to or augmenting the Service are also subject to these Terms. Certain new features made generally available at no cost to all subscribing customers will be made available to You at no additional charge. However, the availability of some new features may require the payment of additional fees, and Cloudpoint Technologies will determine at its sole discretion whether access to any other such new features will require an additional fee.
B. The Service may also include basic or expanded services based on the Service plan purchased. Cloudpoint Technologies will use commercially reasonable efforts to make the Service available as detailed in the applicable Service plan, except for: (a) planned downtime, or (b) any unavailability caused by circumstances beyond Our reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, or technical failures beyond Our control.
C. Cloudpoint Technologies may offer Free Trial accounts where you may use the Service free of charge for a specified time period. Upon expiration of this time period, your access to the Service will be terminated unless you choose to pay the applicable subscription fee and become a subscriber. You understand that only a single Free Trial account will be granted for a given email address. The provision, maintenance and termination of Free Trial accounts are within the sole discretion of Cloudpoint Technologies. Cloudpoint Technologies has no obligation or liability related to the provision, maintenance and termination of Free Trial accounts.
4. Mobile Applications
Cloudpoint Technologies makes Mobile Applications to access the Service via a mobile device. To use the Mobile Application You must have a mobile device that is compatible with the mobile service. We do not warrant that the Mobile Application will be compatible with Your mobile device. Cloudpoint Technologies hereby grants to You a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application for one registered account on one mobile device owned or leased solely by You, for Your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third-party or use the Mobile Application to provide time sharing or similar services for any third-party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application. You acknowledge that We may from time to time issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that You are using on Your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and Cloudpoint Technologies and its third-party licensors or suppliers retain all right, title, and interest in and to the Mobile Application (and any copy of the Mobile Application). Standard carrier data charges may apply to Your use of the Mobile Application.
The following additional terms and conditions apply with respect to any Mobile Application that Cloudpoint Technologies provides to you designed for use on an Apple iOS-powered mobile device (an “iOS App”):
• You acknowledge that these Terms are between You and Cloudpoint Technologies only, and not with Apple, Inc. (“Apple”). • Your use of the iOS App must comply with Apple’s then-current App Store Terms of Service.
• Cloudpoint Technologies, and not Apple, is solely responsible for the iOS App and the services and content available thereon. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to our iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the iOS App.
• You agree that Cloudpoint Technologies, and not Apple, is responsible for addressing any claims by You or any third-party relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as provider of the iOS App.
• You agree that Cloudpoint Technologies, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to the iOS App or Your possession and use of the iOS App.
• You agree to comply with all applicable third-party terms of agreement when using the iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).
• You agree that Apple and Apple’s subsidiaries are third-party beneficiaries to these Terms as they relate to your license of the iOS App. Upon Your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against You as they relate to Your license of the iOS App as a third-party beneficiary thereof.
The following additional terms and conditions apply with respect to any Mobile Application that Cloudpoint Technologies provides to you designed for use on an Android-powered mobile device (an “Android App”):
H. You acknowledge that these Terms are between you and Cloudpoint Technologies only, and not with Google, Inc. (“Google”).
I. Your use of the Android App must comply with Google’s then-current Android Market Terms of Service.
J. Google is only a provider of the Android Market where you obtained the Android App. Cloudpoint Technologies, and not Google, is solely responsible for the Android App and the services and content available thereon. Google has no obligation or liability to You with respect to the Android App or these Terms.
K. You acknowledge and agree that Google is a third-party beneficiary to the Terms as they relate to the Android App.
5. Third Party Services
. External Sites. The Service may contain links to, or otherwise may allow You to connect to and use certain third party products, services or software under separate terms and conditions (collectively, “Third-party Services”) in conjunction with Our Service. If You decide to access and use such Third-party Services, be advised that Your use of such Third-party Services is governed solely by the terms and conditions of such Third-party Services, and We do not endorse, are not responsible for, and make no representations as to such Third-party Services, their content or the manner in which they handle Your data. Cloudpoint Technologies is not liable for any damage or loss caused or alleged to be caused by or in connection with Your access or use of any such Third-party Services, or Your reliance on the privacy practices or other policies of such Third-party Services.
A. Integration. The Service may contain features that enable various Third-party Services (such as social media services like Facebook and Twitter) to be directly integrated into your Cloudpoint Technologies account. To take advantage of these features, You will be required to register for or log into such Third-party Services on their respective websites. By enabling third party services within the Service, You are allowing Cloudpoint Technologies to pass Your log-in information to these Third-party Services for this purpose.
6. Billing, Plan Modifications and Payments
Billing and Payments. Unless otherwise agreed to in writing by Cloudpoint Technologies, the Service is made available on a pay-as-you-go basis and is charged at the start of Your elected subscription term (generally monthly or annually). If You do not provide Your credit card or other payment information to Cloudpoint Technologies before the expiration of any applicable free trial period, Your account will be suspended until payment information and charge authorization are provided. You will be promptly billed and, if applicable, any trial period will terminate. Unless You cancel Your subscription prior to the expiration of its current subscription term, We will automatically renew Your subscription based on Your plan’s renewal cycle and will charge Your credit card with the applicable renewal subscription fees. Subscriptions must be cancelled at least 3 days prior to expiration thereof to avoid automatic renewal. You may cancel your subscription by visiting the Billing page in Cloudpoint Technologies (under the gear icon in the upper right hand corner) and clicking on Deactivate My Account. This will prevent any further payments from occurring.
. The Service provides an interface for the account owner to change credit card information (e.g., upon card renewal).
A. Modifying Your Subscription. If You choose to upgrade Your plan or number of users during Your elected subscription period, any incremental cost will be prorated over the remaining term of the subscription period and charged to Your account. You will be charged the adjusted rate on subsequent billing cycles. If your payments for the Service are made by credit card, your credit card will be billed the prorated charge at the time your account is modified. Except as provided in Section 11, regardless of Your billing cycle, there are no refunds or credits for partial months of Service, plan downgrades, or refunds for unused time if You close Your account before the end of Your subscription period. Downgrading Your plan level may cause the loss of content, features, or capacity of Your account and Cloudpoint Technologies does not accept any liability for such loss.
B. Authorization to Charge Your Credit Card. By becoming a subscriber of the Service and submitting your credit card information to Cloudpoint Technologies, you authorize Cloudpoint Technologies
to store your payment card information and to charge the billing source you have provided for your account according to the subscription plan you selected until your account is terminated.
C. Overdue charges. If You fail to pay your subscription fee on time, or if Your credit card payment information is entered in error or does not go through for processing and You do not update payment information upon Our request, your entire subscription may be suspended or cancelled. Even after your subscription is suspended or cancelled, You will still have access to the Site, and you will be able to access your account information to restore your access to the Service by providing a proper billing source. After your subscription is terminated, we will keep your current account settings on file for 90 days. After that time, Cloudpoint Technologies reserves the right to remove such settings from our servers with NO liability or notice to you.
E. Taxes. Unless otherwise stated, Our charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). You are responsible for paying Taxes except those assessable against Cloudpoint Technologies based on its income. We will invoice You for such Taxes if we believe we have a legal obligation to do so.
7. Intellectual Property Rights
. Cloudpoint Technologies retains all rights, title and interest in and to all patents, inventions, copyrights, trademarks, domain names, trade secrets, know-how and any other intellectual property and/or proprietary rights (collectively, “Intellectual Property Rights”) related to the Service. The rights granted to You to use the Service under these Terms do not convey any additional rights in the Service, or ownership of any Intellectual Property Rights associated therewith.
A. As between You and Cloudpoint Technologies You own the information you provide Cloudpoint Technologies or input on third-party websites through the Service. You grant Cloudpoint Technologies a nonexclusive, revocable, worldwide, perpetual, unlimited fully paid up and royalty-free right to us to use copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the foregoing described information for the sole purpose of providing the Service to You and Your Users (as defined below). By providing information to us or to third-parties through the Service, You represent and warrant that You are entitled to and authorized to submit the information and that the information is accurate, not confidential, and not in violation of any contractual restrictions or other third party rights. Licensee may not upload, post or otherwise make available through the Service any material protected by copyright, trademark, or any other proprietary right without first having obtained all rights, permissions and consents necessary (a) to make such content available on or through the Service, and (b) to grant Cloudpoint Technologies the limited rights to use the content as set forth in this Agreement. The burden of determining whether any content is protected by any such right is on You.
B. Cloudpoint Technologies shall have a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license to incorporate into the Service or otherwise use any suggestions, enhancement requests, recommendations or other feedback (“Feedback”) We receive from You. You understand and agree, however, that Cloudpoint Technologies is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and You have no right to compel such use, display, reproduction, or distribution.
C. Cloudpoint Technologies, and Cloudpoint Technologies’s other product and service names, and logos used or displayed on the Service are registered or unregistered trademarks of Cloudpoint Technologies (collectively, “Marks”), and You may only use such Marks to identify yourself as a customer and user of the Service; provided You do not attempt, now or in the future, to claim any rights in the Marks, degrade the distinctiveness of the Marks, or use the Marks to disparage or misrepresent Cloudpoint Technologies, its services or products.
D. All rights, title and interest in and to the Service and its components, including all related intellectual property rights, will remain with and belong exclusively to Cloudpoint Technologies and its third-party vendors.
E. Upon subscribing to the Service and subject to Your compliance with the terms and conditions of these Terms, Cloudpoint Technologies grants you a non-exclusive, non-transferable, non- sublicenseable, revocable license to access and use the Service (for the particular subscription purchased) and the Site, strictly in accordance with this Agreement and subject to all the limitations set forth in this Agreement. If applicable to the plan for which you have subscribed, you may create separate logins under your account for as many end user clients (each a “User”) as your plan permits.
8. Account Registration
. Subject to the terms and conditions of these Terms, You agree to access and use the Service only for Your internal business purposes as contemplated by these Terms. In order to use the Service, you are required to register for our service for which you will pay a subscription fee for use of the Service following the expiration or termination of any Free Trial accounts. The subscription fee, following the expiration or termination of any Free Trial accounts, must be prepaid in order to use the Service.
A. If You add Users to your account, You must contractually bind each of such User to these Terms and, as between You and Cloudpoint Technologies you will be solely liable for any breach of these Terms by Your Users. By adding any User to your account, You represent and warrant that: (i) You have obtained all necessary authorizations, consents, and licenses from such User to bind it to this Agreement. You are at all times fully responsible and liable for all acts and omissions by Your Users and You agree to indemnify Cloudpoint Technologies for all claims and losses related to any such acts and/or omissions.
B. To be eligible to use the Service, you must meet the following criteria and represent and warrant that you: (1) are 18 years of age or older; (2) are not currently restricted from the Service, or not otherwise prohibited from having a Cloudpoint.co.in account, (3) are not a competitor of Cloudpoint Technologies or are not using the Service for reasons that are in competition with Cloudpoint Technologies; (4) have full power and authority to enter into this Agreement and doing so will not violate any other agreement to which you are a party; (5) will not violate any rights of Cloudpoint Technologies, including intellectual property rights such as copyright or trademark rights; and (6) agree to provide at Your cost all equipment, software, and internet access necessary to use the Service.
9. Use of the Service
. You shall not, and shall not permit, induce or encourage any third party (including, without limitation, any User) (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than as expressly permitted by these Terms; (b) use the Service to process data on behalf of any third party, (c) modify, adapt or hack the Service to falsely imply any sponsorship or association with Cloudpoint Technologies, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks; (d) use the Service in any unlawful manner, including but not limited to violation of any persons privacy rights, infringing any person’s intellectual property rights, or sending spam or otherwise duplicative or unsolicited messages in violation of applicable law, (e) use the Service in any manner that interferes with or disrupts the integrity or performance of the Service and its components; (f) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of any software making up the Service; (g) use the Service to knowingly post, upload, link to, send or store any content that is unlawful, racist, hateful, obscene, discriminatory, or contains any viruses, malware, Trojan horses, time bombs, or any other similar harmful software; (h) attempt to use any method to gain unauthorized access to any paid features of the Site; (i) unless otherwise explicitly agreed to in writing by Cloudpoint Technologies, use the Site or any content obtained from it to develop, as a component of, any information, storage and retrieval system, database, information base, or similar resource (in any media now existing or hereafter developed), that is offered for commercial distribution of any kind, including through sale, license, lease, rental, subscription, or any other commercial distribution mechanism; (j) use automated scripts to collect information from or otherwise interact with the Site or the Service; (k) deep-link to the Site for any purpose (other than Cloudpoint Technologies’s home page), unless expressly authorized in writing by Cloudpoint Technologies; (l) impersonate any other user of the Service; or (m) try to use, or use the Service in violation of these Terms.
A. You are responsible for all information, data, text, messages or other materials that You or Your Users post or otherwise transmit via the Service. You are responsible for maintaining the confidentiality of Your login and account, and are fully responsible for any and all activities that occur under or in connection with Your login or account. You agree and acknowledge that Your
login may only be used by one (1) person, and that You will not share a single login among multiple people. You agree that You will not sell, trade or otherwise transfer Your login or account to another party and that you will not, unless otherwise specifically agreed to in writing by Cloudpoint Technologies, charge anyone for access to any portion of the Site, or any information therein. You agree that you are responsible for anything that happens through your account, including the acts or omissions of your Users.
10. Data Privacy and Security
. In providing You the Service We shall maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your data and the personal data of Your end-users. These safeguards include encryption of Your data in transmission (using SSL or similar technologies), except for external third party integrations that do not support encryption, which You may link to the Service at Your choice. We agree to promptly notify You in the event that Cloudpoint Technologies learns or has reason to believe that any person or entity has breached Cloudpoint Technologies’s measures, or gained unauthorized access to Your data (“Information Security Breach”). Upon any such discovery, We will: (a) investigate, and mitigate the effects of the Information Security Breach, (b) use Our best efforts to ensure that such Information Security Breach will not recur, and (c) assist You in remediation of the Information Security Breach. We shall use commercially reasonable efforts to promptly and properly deal with inquiries and requests from You in relation to the processing of Your data.
C. For Your personal data or personal information (collectively, “Your personal data”) received by Cloudpoint Technologies from the European Union (EU) in any form or format with respect to any identified or identifiable person covered by the European Union Privacy Directive, Cloudpoint Technologies agrees to comply as follows: (i) when acting in the capacity of a data processor, Cloudpoint Technologies only acts on Your instructions and does not control or share Your personal data without direction from You and (ii) when acting in the capacity of a data controller, Cloudpoint Technologies will adhere to the EU Safe Harbor Privacy Principles regarding the collection, use and retention of personal information from European Union member countries.
11. Cancellation and Termination
. You may cancel your account with Cloudpoint Technologies at any time; however, unless Cloudpoint Technologies is in breach of this Agreement and does not cure said breach within thirty (30) days of receiving written notice from You of an actual breach, identifying specifically the nature of the breach, You are not entitled to any refunds. We may suspend or cancel Your account without notice or refund to You if you violate this Agreement. If your account is cancelled, Cloudpoint Technologies reserves the right to remove Your account information along with any account settings from our servers with NO liability or notice to You. Once Your account information and account settings are removed, You will not be able to recover this data and You will lose access to all of Your content (except that content stored/published to third-party websites, that data will remain on said third-party websites pursuant to those website’s terms and conditions). If You cancel the Service before the end of Your current paid-up subscription period, Your cancellation will take effect immediately and You will not be charged again.
A. Cloudpoint Technologies reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any/all current and future use of the Service, suspend
or terminate your account or any part thereof (or Your use of the Service), and remove and discard any of Your content within the Service if We believe that You have violated these Terms. Cloudpoint Technologies will use reasonable efforts to contact You directly via email to warn You prior to suspension or termination of Your account. Any suspected fraudulent, abusive, or illegal activity may be grounds for immediate termination of Your use of Service, and may be referred to law enforcement authorities. Cloudpoint Technologies shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.
12. Disclaimer of Warranties and Liability
. THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND TO THE FULLEST EXTENT PERMITTED BY LAW, AND CLOUDPOINT TECHNOLOGIES EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
A. CLOUDPOINT TECHNOLOGIES DOES NOT REPRESENT OR WARRANT THAT THE SERVICE, CONTENT OR MATERIALS FROM OR RELATED TO THE SERVICE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE OR THAT THE SITE OR THE SERVICE, SERVERS, OR ANY PLATFORM APPLICATIONS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THEREFORE, YOU SHOULD EXERCISE CAUTION IN THE USE AND DOWNLOADING OF ANY SUCH SOFTWARE, CONTENT OR MATERIALS AND USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES. ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED. WITHOUT LIMITING THE FOREGOING, YOU UNDERSTAND AND AGREE THAT YOU DOWNLOAD OR OTHERWISE OBTAIN CONTENT, MATERIAL, DATA OR SOFTWARE (INCLUDING ANY MOBILE CLIENT) FROM OR THROUGH THE SITE, THE SOFTWARE, OR ANY PLATFORM APPLICATIONS AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR YOUR USE THEREOF AND ANY DAMAGES TO YOUR MOBILE DEVICE OR COMPUTER SYSTEM, LOSS OF DATA OR OTHER HARM OF ANY KIND THAT MAY RESULT.
B. NO INFORMATION OR ADVICE OBTAINED FROM CLOUDPOINT TECHNOLOGIES OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. CLOUDPOINT TECHNOLOGIES DISCLAIMS ALL LIABILITY FOR DAMAGES CAUSED BY ANY SUCH INTERRUPTION OR ERRORS IN THE FUNCTIONING OF THE WEBSITE, EXCEPT AS OTHERWISE EXPRESSLY SETFORTH HEREIN. FURTHERMORE, CLOUDPOINT TECHNOLOGIES DISCLAIMS ALL LIABILITY FOR ANY MALFUNCTIONING, IMPOSSIBILITY OF ACCESS, OR POOR USE CONDITIONS OF THE SERVICE DUE TO INAPPROPRIATE EQUIPMENT, DISTURBANCES RELATED TO INTERNET SERVICE PROVIDERS, TO THE SATURATION OF THE INTERNET NETWORK, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMMUNICATIONS LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, OR ALTERATION OF, USER COMMUNICATIONS, PROBLEMS RELATED TO THE SERVICE OR ITS USE, LOSS OF PERSONAL CONTENT ON THE SITE, LOST OR UNDELIVERABLE EMAIL, AND FOR ANY OTHER REASON. UNDER NO CIRCUMSTANCES WILL CLOUDPOINT TECHNOLOGIES BE RESPONSIBLE FOR ANY LOSS OR DAMAGE, INCLUDING, BUT NOT LIMITED TO PERSONAL INJURY OR DEATH, RESULTING FROM USE OF THE SITE OR THE SERVICE, OR ANY INTERACTIONS BETWEEN USERS OF THE SITE OR THE SERVICE, WHETHER ONLINE OR OFFLINE.
C. Cloudpoint Technologies provides the platform for the Service. Cloudpoint Technologies does not control or vet user generated content for accuracy. Although We provide rules for user conduct and postings, We do not control and We are not responsible for what users post, transmit or share on or through the Site or any other website (even if such content is published on or through the Site). Furthermore, we are not responsible for any offensive, inappropriate, obscene, unlawful or
otherwise objectionable content You may encounter on the Site. Cloudpoint Technologies is not responsible for the conduct, whether online or offline, of any user of the Site or the Service. Further, Cloudpoint Technologies is not responsible or liable in any manner for any 3rd party applications, software, viruses, etc. that are uploaded or posted on the Site, caused by users of the Site, or that are related to the use of the Service by third parties, or caused by any third parties’ use of the equipment or programming associated with or utilized in the Site or the Service.
D. CLOUDPOINT TECHNOLOGIES CANNOT GUARANTEE AND DOES NOT PROMISE ANY SPECIFIC RESULTS FROM USE OF THE SITE AND/OR THE SERVICE.
E. We do not monitor content published through the Service and We are not responsible for content published through the Service. Notwithstanding the foregoing, Cloudpoint Technologies reserves the right to delete, move, or edit messages or materials, including, but not limited to, advertisements, public postings, and messages, that we, in our sole discretion, deem necessary to be removed.
13. Limitation of Liability
. NO CONSEQUENTIAL DAMAGES. UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE) WILL CLOUDPOINT TECHNOLOGIES, ITS AFFILIATES OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR LICENSORS BE LIABLE TO THE YOU, YOUR USERS OR ANY OTHER THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR OTHER SIMILAR DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA, BUSINESS INTERRUPTION OR ANY OTHER LOSS INCURRED BY SUCH PARTY IN CONNECTION WITH THESE TERMS OR THE SERVICE, REGARDLESS OF WHETHER CLOUDPOINT TECHNOLOGIES HAS BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN SUCH DAMAGES.
A. LIMITS ON MONETARY DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, CLOUDPOINT TECHNOLOGIES’S (INCLUDING ANY OF ITS AFFILIATES) AGGREGATE LIABILITY FOR DAMAGES (MONETARY OR OTHERWISE) UNDER THESE TERMS SHALL BE LIMITED TO THE PAYMENTS MADE BY YOU FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THE PARTIES ACKNOWLEDGE AND AGREE THAT THE ESSENTIAL PURPOSE OF THIS SECTION 13.2. IS TO ALLOCATE THE RISKS UNDER THESE TERMS BETWEEN THE PARTIES AND LIMIT THEIR POTENTIAL LIABILITY GIVEN THE FEES CHARGED UNDER THIS AGREEMENT, WHICH WOULD HAVE BEEN SUBSTANTIALLY HIGHER IF CLOUDPOINT TECHNOLOGIES WERE TO ASSUME ANY FURTHER LIABILITY OTHER THAN AS SET FORTH HEREIN. THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THESE TERMS.
B. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply to You. IN THESE JURISDICTIONS, CLOUDPOINT TECHNOLOGIES’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
You agree to defend, indemnify, and hold harmless Cloudpoint Technologies from and against any claims, actions or demands, including, without limitation, reasonable legal and professional services fees, arising or resulting from Your or Your Users’ breach of these Terms, or Your and Your Users’ access to, use, misuse or illegal use of the Service. Cloudpoint Technologies will provide You notice of any such claim, suit, or proceeding. Cloudpoint Technologies reserves the right to assume the exclusive defense and control of any matter which is subject to indemnification under this section, in which case You agree to cooperate with any reasonable requests to assist Cloudpoint Technologies’s defense of such matter.
Neither party may assign these Terms or any of its rights under these Terms, directly, by operation of law or otherwise, without the prior written consent of the other party, except that Cloudpoint Technologies may assign these Terms, without Your consent to a parent, affiliate, or successor by way of a merger or
reorganization. Subject to the foregoing restrictions on assignment, these Terms will be fully binding upon, inure to the benefit of and be enforceable by the parties and their respective successors and assigns. Any assignment in violation of this Section will be void. These Terms shall be binding upon, and inure to the benefit of, the successors and permitted assigns of the parties hereto.
16. Entire Agreement; Amended Terms
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof, all previous understandings whether oral or written having been merged herein. No representations or warranties have been made other than those expressly set forth herein. Without limiting the foregoing, the parties have not relied on any oral statements that are not included in the Terms. Except as otherwise provided in these Terms, the Terms may not be changed, modified, renewed, extended, or discharged or any covenant or provision hereof waived except by an agreement in writing signed by both parties. These Terms supersede prior versions of these Terms.
We may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify You of such changes and direct You to the latest version. Upon notice of modification of these Terms, except such modifications required by law, You may notify us within two weeks of Our sending You notice of the amended Terms that You are exercising Your right to terminate Your subscription to the Service. Upon termination of your Subscription under this Section, any prepaid fees will be prorated and returned to You. If You do not notify use within two weeks or if you continue using the Service after we have provided notice of any changes to these Terms, you will be deemed to have accepted the revised Terms.
If any provision of these Terms, or the application thereof under certain circumstances, is held to be invalid or unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by law, and the remaining provisions of these Terms, or the application of such provision under other circumstances, shall remain in full force and effect.
18. Export Control
Your use of Service, including our software, is subject to export and re-export control laws and regulations, including the Export Administration Regulations (“EAR”) maintained by the United States Department of Commerce and sanctions programs maintained by the Treasury Department’s Office of Foreign Assets Control. You shall not — directly or indirectly — sell, export, re-export, transfer, divert, or otherwise dispose of any Service or software to any end-user without obtaining the required authorizations from the appropriate government authorities. You also warrant that you are not prohibited from receiving US origin products, including services or software.
19. Relationship; Independent Contractor
Nothing herein contained shall be so construed as to constitute the parties as principal and agent, employer and employee, partners or joint venturers, nor shall any similar relationship be deemed to exist between the parties. Neither party shall have any power to obligate or bind the other party, except as specifically provided herein.
Sections 1 (Acceptance of Terms), 6 (Billing, Plan Modifications and Payments), 7.A-D. (Intellectual Property Rights) 11 (Cancellation and Termination), 12 (Disclaimer of Warranties and Liability), 13 (Limitation of Liability), 14 (Indemnification), 15 (Assignment), 16 (Entire Agreement; Amended Terms), 17 (Severability), 18 (Export Compliance and Use Restrictions), 19 (Relationship; Independent Contractor),
21 (Governing Law), 22 (Arbitration of Disputes), and 25 (No Waiver) will survive any termination of these Terms.
21. Governing Law
The validity, interpretation and performance of these Terms shall be governed by the laws of Republic of India without giving effect to the conflicts of laws provisions or principals thereof.
22. Arbitration of Disputes
If we cannot amicably resolve any legal dispute or damage claim that should arise from your interactions with the Site, the Service, and/or Cloudpoint Technologies, you agree to resolve any such dispute or damage claim by arbitration. The arbitration proceeding shall be conducted in Mumbai, India, in accordance with the Arbitration and conciliation Act, 1996 and amendments thereto then in effect with one (1) arbitrator to be selected by mutual agreement of both you and Cloudpoint Technologies. If we cannot agree on an arbitrator, then either parties shall appoint one (01) arbitrator and both appointed arbitrators shall appoint one (01) arbitrator who shall be presiding officer among three (03) designated arbitrators. You agree that the arbitrator cannot award punitive damages to either of us and agree to be bound by the arbitrator’s findings. Award granted shall be executed before courts of republic of India.
23. No Waiver
Cloudpoint Technologies’s failure to enforce at any time any provision of these Terms does not constitute a waiver of that provision or of any other provision of these Terms.
Responsible Disclosure Policy At Cloudpoint Technologies, we take the security of our users’ data very seriously. We encourage those who have discovered potential security vulnerabilities in a Cloudpoint Technologies service to disclose it to us in a responsible manner.
We will work with security researchers to validate and respond to vulnerabilities that are reported to us. We won’t take legal action against or suspend or terminate your account access provided you discover and report security vulnerabilities in accordance with this Responsible Disclosure Policy. Cloudpoint Technologies reserves all of its legal rights in the event of any noncompliance.
Testing for Security Vulnerabilities
You may only test against an account for which you are the account owner or an agent authorized by the account owner to conduct such testing.
Cloudpoint Technologies Prohibits the Following Types of Research:
• Accessing, or attempting to access, data that does not belong to you
• Executing, or attempting to execute, a denial of service attack
• Sending, or attempting to send, unsolicited or unauthorized email, spam or other forms of unsolicited messages
• Testing third party websites, applications or services that integrate with Cloudpoint Technologies
• Knowingly posting, transmitting, uploading, linking to, sending or storing any malware, viruses or similar harmful software
• Research conducted by minors, individuals on sanctions lists or individuals in countries on sanctions lists
Reporting Potential Vulnerabilities
Share the details of any suspected vulnerabilities with the Cloudpoint Technologies Security Team by sending an email to email@example.com. Please do not publicly disclose these details without express written consent from Cloudpoint Technologies. In reporting any suspected vulnerabilities, please include the following information:
• Exploit details with adequate information to allow us to reproduce your steps
• Your email address
• Your name as it should be displayed on this page if you would like it to be
• Your Twitter handle if you would like it displayed next to your name, on this page
Cloudpoint Technologies does not compensate individuals or organizations for identifying potential or confirmed vulnerabilities. Requests for monetary compensation will be deemed in violation of this Responsible Disclosure Policy.
Cloudpoint Technologies’s Commitment
To all security researchers who follow this Responsible Disclosure Policy, Cloudpoint Technologies promises to:
• Acknowledge receipt of your report in a timely manner
• Provide an estimated time frame for addressing the vulnerability
• Notify you when the vulnerability is fixed
• Publicly acknowledge your responsible disclosure, if you wish
The Customer’s Company – Cloudpoint Technologies
Innovative technologies are transforming customer expectations and augment competition. To be the leader in this arena, your business has to be a player, not a spectator. You have to be aware and agile in your responses to global shifts. You need to deliver outstanding customer experiences that earn both loyalty and profitability.
We develop your business by giving your customers the best brand experience. Customers can punish or praise companies within seconds from their fingertips. In a changing world, our road-map solutions are your best bet to achieve faster, smarter growth and efficiency. Because we believe it is our business to make sure your business succeeds.
Not everything that can be counted counts and not everything that counts can be counted.
“Do more with less” is the new mantra for consumers and businesses alike. With less time, tighter budgets, and fewer people, it seems like the only thing that’s abundant for many companies is information.
Today’s technology allows businesses to collect ever-growing piles of customer and prospect demographic, transaction, and preference data. But more information doesn’t mean more insights. One of the biggest challenges enterprises face is trying to glean insights from data that’s trapped in the silos that exist across business units and organizational functions. Unfortunately, silos have made it hard to manage and analyse enterprise-wide data, making it difficult to identify the type of valuable opportunities that spark growth.
If you torture the data long enough, it will confess.
Cloudpoint Technologies offers an integrated solution along-with artificial intelligence and machine learning capability, aiding omni channel campaign execution by showcasing 360-degree view of the customer.
It’s not about ideas. It’s about making ideas happen.
Cloudpoint Technologies was jointly founded by Mr Himanshu Patil & Mr Vinod Hakhu, industry stalwart’s with rich experience of more than 5 decades of setting up and running customer facing business in Pay TV, consumer durables, IT& ITES, VoIP and retail. They possess deep domain knowledge with proven ability to handle customer life cycle management at scale. Mr Patil built Videocon d2h from a business idea to a billion dollar market cap on Nasdaq.
Join us on our mission in revolutionizing the cloud industry and work with highly energetic, competitive and fun loving peers.
We have openings for bright and passionate brains who understand their domain and take pride in their work. Interested folks should email their resumes to firstname.lastname@example.org with the position applied for in the subject section.
Qualifications: B.Tech/M.Tech/BCA/MCA in Computer Science or equivalent
Experience Range: 4-8 years
-Own complete responsibility of deploying-cloud/on-prem infra, security, releases, patches, daily monitoring and audit standards for both in a LAN/WAN as well as cloud
-Open to work on holidays,nights in case of urgency
Apply on email@example.com
Apply on firstname.lastname@example.org
Apply on email@example.com
Cloudpoint Technologies Pvt. Ltd.
Office No. 205, B-Wing, Dynasty Business Park,
Andheri – Kurla Rd, J B Nagar, Andheri East,
Mumbai, Maharashtra 400059
Phone: +91-22-4972 0048, +91-22-4972 0074
Registered in India CIN: U74999MH2017PTC292861