Omni Channel Customer Support

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Voice & Non-Voice Business Process Management

Multi Channel Services – Calling, SMS,Email, Chat,IVR, Miss Call, Notifications, Social & Whatsapp

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Social Media Helpdesk

Seamless social engagement across multiple social channels to address customer queries, requests and complaints

We offer 24×7 social media monitoring and ORM operation. With the capability of sniffing mentions from social media, message boards, blogs,complaint sites and responding in real time along-with single-view performancedashboard for client makes us unique and different.

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Voice Support

Effectively manage all your voice related services. Aided by omni-channel communication and analytics for superior customer experience have the expertise and skillset to effectively manage and deliver inbound and outbound voice support services. We have the experience and infrastructure for quick scaleup. We can bundle the voice offering with analytics, omni-channel communication and consultancy to offer aholistic solution.

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Email & Chat Support

We offer 24x7x365 non-voice support for your sales lead’s management and customer service management

Experience the power of smart enterprise chat-support and reinvent your business. Be it sales, service or support, our highly trained team of expert executives will handle everything. Visualize the numerous possibilities smart chat will bring to your customers and your organisation.

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Telephony Services

True omni-channel communication with the aid of auxilary channels like SMS, IVR, Miss-call, Notifications & Whatsapp.Push App Notification, In-App Notification or Web Notification, Conventional key-press IVR or voice recognition enabled IVR solution, SMS’s with smart URL to track metrics, Miss Call solution for various customer response capturing.

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Why Us?

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Consultancy


We possess expertise and experience to offer end-to-end marketing, strategy, product, business & technical consultancy. We will own the entire vision of your business and its roadmap. We will work across functions with various internal and external stake holders to seamlessly drive the consultancy project.

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Data Preparation & Visualisation


We offer a powerful suite of BI and analytics products that will change the way you discover and share insights, so you can make the best decisions, faster.

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Cloudpoint Technologies is a tech, strategy & execution based start-up focusing on Customer Lifecycle Management. Towards this end we are offering a suite of services & products which will help organizations better manage their customer interactions across the lifecycle We offer omni channel and integrated solutions along-with artificial intelligence and machine learning capabilities for seamless and effective customer lifecycle management

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CloudSocial - A Complete Social Media Management Tool

CloudSocial is a Social Media Management & Engagement Platform. With CloudSocial, you can seamlessly Publish content of several social channels, Listen to comments and posts basis specific keywords, Respond to comments and tweets and Analyse key social metrics for actionable insights.

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CloudInsights – Crawl for Insights with Boolean Search Queries

We were proud to partner with Online Retailer in order to create a modern online store where customers can purchase some of the best items from the market at affordable prices

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Founders

Vinod Hakhu

Himanshu Patil

Rahul Raina

We invite you to book a consultation call with one of our Key Account Managers

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Don't hesitate to drop us an email or just use the contact form below