Customer Lifecycle Management Solutions

cloudpoint

Solutions & Managed Services


cloudpoint

Command Center

 

  • Voice Support
  • Email & Chat Support
  • Social Media Helpdesk
  • Telephony Services

cloudpoint

Contract Lifecycle Management

  • Reliable & Timely Renewals
  • Rapid Contract Creation
  • Flexible Approval Workflow
  • Built in Reports & Forecasts
  • Searchable Repository
  • Seamless Integration
Cloudpoint Technologies is Reseller & Implementation Partner for Enterprise Grade Solutions

cloudpoint

Cloud CRM

  • Loyalty
  • Promotion
  • Communication & Interaction
  • Profiling & Database
  • Order Management
  • Documentation
Cloudpoint Technologies is Reseller for Bitrix24

cloudpoint

Data Preparation & Visualization

 

  • Measure Business Performance
  • Analyze Gaps
  • Insightful Decision Making
  • Minimize Loss of Revenue
  • Hidden Insights
  • Consistent Growth
Cloudpoint Technologies is Reseller & Implementation Partner for Yellowfin BI

cloudpoint

Voice Analytics

  • Increase Customer Retention
  • Reduce Regulatory & Legal Cases
  • Boost Sales Conversion Rate
  • Improve Customer Experience with Sentiment Analysis
  • Keyword Detection & Alert
  • Increase Call Handling Efficiency
  • Automate Agent Feedback & Training
  • Uncover Hidden Insights
CloudSocial
Social Media Management Platform
  • Publish content on multiple social channels
  • Listen to audience comments, messages, tweets across social channels
  • Respond to audiences across social channels through an unified console
  • Analyse social media metrics to gauge effectiveness